Shipping policy

At Towbars Direct Australia, we are committed to delivering your order quickly, safely, and efficiently, so you can get on the road with confidence.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please note: During peak periods or promotional events, processing times may be slightly extended.

Shipping Locations

We ship Australia-wide, including metro and regional areas. At this time, we do not offer international shipping.

Delivery Timeframes

Delivery times vary depending on your location:

  • Metro Areas: 2–5 business days

  • Regional Areas: 3–10 business days

  • Remote Areas: May take longer depending on the courier network

These timeframes are estimates and may vary due to external factors such as courier delays or weather conditions.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and weight. Some products may qualify for free shipping promotions, which will be clearly indicated on the product page or at checkout.

Large & Heavy Items

Towbars and accessories are often classified as bulky or heavy items. As a result:

  • Deliveries may require a signature on arrival

  • Some items may be delivered via specialist freight carriers

  • Delivery to commercial addresses is recommended where possible

Authority to Leave

If you choose to give authority to leave your parcel unattended, Towbars Direct Australia and the courier are not responsible for any loss or damage once the item has been delivered.

Tracking Your Order

Once your order has been dispatched, you will receive tracking details via email so you can monitor your delivery in real time.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our team as soon as possible. We will work with the courier to resolve the issue promptly.

Incorrect Address Details

Please ensure your shipping details are correct at checkout. Towbars Direct Australia is not responsible for delays or additional costs resulting from incorrect or incomplete addresses.

Contact Us

If you have any questions regarding shipping, delivery timeframes, or your order, please don’t hesitate to contact our team. We’re here to help.