FAQs

We accept a wide range of payment options, including Visa, Mastercard, AMEX, Apple Pay, EFTPOS, Google Pay, Shop Pay, UnionPay, PayPal, Zip Pay, and Afterpay.

We accept returns and exchanges for new products within 30 days of delivery.

To view our full Return Policy CLICK HERE.

You can change or cancel your order depending on its current status. If your parcel has already been shipped, we’re unable to make any changes or cancellations. For assistance, please contact us at sales@towbarsdirect.com.au

Yes, we offer FREE Click & Collect from our warehouse:

Pick Up Address: Unit 3, 206 Governor Road, Mordialloc.

You will be notified when your order is ready for collection.

We partner with Missile Logistics a trusted courier provider that uses a network of couriers including Australia Post, FedEx, StarTrack, Aramex, Team Global Express, Allied Express, Northline, Missile Logistics, and other reputable carriers.

Delivery timeframes depend on the shipping option selected at checkout:

• Standard Shipping: Up to 7 business days
  
• Express Shipping: 3–5 business days
  
• Super Express Shipping: Approximately 2 business days
  

Please note these are estimates and may vary depending on your location or external factors.

Shipping costs are based on the size and weight of your order:

• Small (up to 5kg):
  Standard: $15
  Express: $18
  
• Medium (up to 25kg):
  Super Express Only: $60
  
• Large (up to 50kg):
  Super Express Only: $90
  
• Extra Large (up to 75kg):
  Super Express Only: $90

Larger and heavier items like towbars require specialised freight handling. To ensure safe and efficient delivery, these items are shipped using Super Express only.

While some basic towbars can be installed independently, most modern vehicles, especially European models require professional installation and programming to ensure safety and compatibility.

Yes, we offer professional towbar installation through our trusted partner, Bayside Towbars. Our experienced team ensures your towbar is fitted safely, securely, and to manufacturer standards.

Pricing varies depending on:

• Vehicle make and model
  
• Towbar type
  
• Programming requirements
  

We provide a clear quote after confirming your details.

Booking is simple:

1. Contact us with your vehicle details and requirements HERE.
   
2. We confirm availability and pricing with our installation partner
   
3. Lock in a suitable fitment date
   

From there, we handle the rest.

ECU (Engine Control Unit) programming ensures your towbar is fully integrated with your vehicle’s systems. This allows features such as:

• Trailer stability control
  
• Parking sensor adjustments
  
• Brake and lighting synchronisation

Without proper programming, your towing system may not function safely or correctly.