Frequently Asked Questions

We accept a wide range of payment options, including Visa, Mastercard, AMEX, Apple Pay, EFTPOS, Google Pay, Shop Pay, UnionPay, PayPal, Zip Pay, and Afterpay.

We accept returns and exchanges for new products within 30 days of delivery.

To view our full Return Policy CLICK HERE.

You can change or cancel your order depending on its current status. If your parcel has already been shipped, we’re unable to make any changes or cancellations. For assistance, please contact us at sales@towbarsdirect.com.au

Yes, we offer FREE Click & Collect from our warehouse:

Pick Up Address: Unit 3, 206 Governor Road, Mordialloc.

You will be notified when your order is ready for collection.

We partner with Missile Logistics a trusted courier provider that uses a network of couriers including Australia Post, FedEx, StarTrack, Aramex, Team Global Express, Allied Express, Northline, Missile Logistics, and other reputable carriers.

Delivery timeframes depend on the shipping option selected at checkout:

• Standard Shipping: Up to 7 business days
  
• Express Shipping: 3–5 business days
  
• Super Express Shipping: Approximately 2 business days
  

Please note these are estimates and may vary depending on your location or external factors.

Shipping costs are based on the size and weight of your order:

• Small (up to 5kg):
  Standard: $15
  Express: $18
  
• Medium (up to 25kg):
  Super Express Only: $60
  
• Large (up to 50kg):
  Super Express Only: $90
  
• Extra Large (up to 75kg):
  Super Express Only: $90

Larger and heavier items like towbars require specialised freight handling. To ensure safe and efficient delivery, these items are shipped using Super Express only.

While some basic towbars can be installed independently, most modern vehicles, especially European models require professional installation and programming to ensure safety and compatibility.

Yes, we offer professional towbar installation through our trusted partner, Bayside Towbars. Our experienced team ensures your towbar is fitted safely, securely, and to manufacturer standards.

Pricing varies depending on:

• Vehicle make and model
  
• Towbar type
  
• Programming requirements
  

We provide a clear quote after confirming your details.

Booking is simple:

1. Contact us with your vehicle details and requirements HERE.
   
2. We confirm availability and pricing with our installation partner
   
3. Lock in a suitable fitment date
   

From there, we handle the rest.

ECU (Engine Control Unit) programming ensures your towbar is fully integrated with your vehicle’s systems. This allows features such as:

• Trailer stability control
  
• Parking sensor adjustments
  
• Brake and lighting synchronisation

Without proper programming, your towing system may not function safely or correctly.

Your Towbar that you purchase on our site will only come with wiring if EXPLICITLY SHOWN IN THE PRODUCT TITLE, usually in the form of a Towbar kit or bundle. You will notice a price change on towbars/kits that come with and without wiring.

A Euro bar is a vertically detachable towbar that is completely invisible
underneath the bumper bar when hitch is not needed/in use. These towbars are
extremely popular for users that dont want a visible towbar to alter the look
of their vehicle, or do not tow very often.

When you see a Class classification on a product listing it refers to the capability of the towbar in question. Class 4 will refer to your Heavy Duty towbars that MAXIMISE the absolute towing capacity of the vehicle in
question, whereas Class 3 towbars will not. Class 3 towbars will usually do a
fraction of the cars capacity but can be more beneficial to users that dont tow
very heavy.

Another major difference is that Class 4 towbars will come with a 50mm square hitch for the tongue, meaning there is also a very beneficial use for many accessories such as bike racks. Class 3 towbars will typically have a bolt on tongue with no square hitch.

Universal Wiring and Direct Fit Wiring are two very different methods. Whilst they both provide power through a 7 Pin plug at the rear of the vehicle, they come at different price points and operate very differently.

A Universal Harness is installed through the Splicing at the Rear of the car through the tailights, being a completely aftermarket option, the risk of electrical faults can occur if not fitted by a professional. Through this method you also will have no access to any pre-existing towing functions that your car may have, depending on manufacturer.

A Direct Fit Plug & Play Harness is a more expensive, but more practical solution to wiring your vehicle. The direct fit harness enables a literal 'Plug & play' service through existing ports in your car to give you an OE experience and fully enable the factory towing features. These features vary by vehicle manufacturer but the most popular is automatic ovveride of rear parking sensors.